Created with Sketch. Created with Sketch.

Shipping and Returns

Till & Root Shipping Policy

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, please allow 1-5 day processing (up to 10 days for pallet deliveries), we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  Some shipping companies such as UPS may take into account package dimensions, this means that orders with multiple items may need to be placed in a box that may be larger than any of the individual items themselves.  While most shipping estimates are correct, Till & Root reserves the right to adjust shipping prices at any time during the sale.  Till & Root will not charge the customer additional shipping without authorization.

 

Till & Root Return Policy

 

We offer a 30-day return policy on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition/original packaging, may not be returned. Items purchased on TillandRoot.com can NOT be returned to a physical Till & Root store location and must be returned by following the process outlined in our online returns policy. 

restocking fee of 15-25% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for all return shipping costs (unless otherwise indicated), and arranging shipment of returned items.

 

Order Cancellation 


Customers may cancel an order up until a notification of order processing is sent via email or if the item is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email or by phone as soon as possible. The order is not considered Cancelled until you receive a notification that states that we have been able to stop it from physically leaving our premises.

Special Orders may not be cancelled once they have been accepted and charged for. In some cases we may be able to cancel a Special order, however you may be charged a cancellation fee up to 25%. It may take up to 14 days to process an order cancellation.

 

Restocks

 We offer a 30-day return policy for items that are unwanted/unused.

Returned items MUST:

 

  1.       Be in NEW resalable condition with no scratches and in its original, undamaged packaging. (Please double box)
  2.       Product must have not been installed or used in any way.
  3.       Be paid for by the customer.
  4.       There are no returns on special order items, unless defective.

A restocking fee will be charged on all items, unless damaged or defective. We are not responsible for any lost/stolen packages from the customer, so please use insured carrier to avoid any further issues.

 Damaged Shipments

 If you receive a package and you believe the item to have been damaged in transit upon its delivery, please refuse the package from the driver.  If you are not able to, please take pictures of the outer packaging and item(s) and send them to support@TillandRoot.com within 72 hours.  Please reference your order # and name it was placed under so that we can review and assist you as quickly as possible.  Once pictures are received, typically a replacement will be sent out right away.  If for any reason we cannot send a replacement, we will issue you credit.

 

Defective

 

If you receive an item from us that you believe to be defective, we can assist you with getting it replaced or credited within 30 days of its initial purchase date.  If the item is outside of the 30-day return window, it will be a manufacturer warranty only.

 If you are experiencing operational failure of any item purchased from Till & Root, please call or email us first for assistance troubleshooting the problem you are having, we may be able to help you quickly fix your problem. If you are still unable to get the item working, please file an RMA Request through our website, and return your defective item before a replacement is sent. Shipping back to the manufacturer or distributor will typically be prepaid and a replacement unit will be sent. However, in some cases, the return shipping cost will be the customer’s responsibility. Upon receipt your defective item, it will be tested by the manufacturer. Once deemed defective, it will be repaired or replaced and returned to you at no charge. If you would prefer a refund, we will refund in full less the original cost of shipping we paid.

 All products should be thoroughly tested prior to return. Any item returned that is deem fully functional will be subject to a testing charge, a restocking fee, and return shipping charges, so please make sure your item is actually defective.(Please check your bulbs, wiring, surge protector etc.) Items outside of the warranty period will not be accepted. When sending an item back, please include a note describing the problem you are having, your return address, original order number, RMA #, and phone number and/or e-mail so we may contact you if needed.

 

Returns Process for Defective Items

 

  1.      RMA is filed with manufacturer and the RMA number will be sent.
  2.      Customer is responsible for sending the item and using our label if provided.
  3.      Item will be processed and tested and a determination will be made based on the results.

 

If item is determined to be defective and cannot be repaired, a replacement will be sent if after the 30-day return window.  Please be aware that we must abide by the manufacturer’s warranty policies. Some manufacturers require postage be paid by customer to and from them, some will only repair items under warranty, not replace or refund.  Some products, such as T5 fixtures, cannot be replaced and will only be repaired and sent back to customer under warranty.  If product is tested and determined to be fully functional, you will be charged for all shipping costs as well as any other testing/restocking fees that we incurred.

 

Refunds

After returning an item for refund, you can expect to receive your refund within 4-6 weeks. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), Processing time (3 to 5 business days), and the time it takes your bank to process the refund (5 to 10 business days). You are responsible for return shipping costs.  If you are not within the 30-day return window, you will only be eligible for item repair/replace under warranty.

 

Manufacturer Warranty

 

All warranties are given by the product manufacturer, only. Till & Root accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. If you have a warranty issue, you will deal directly with the manufacturer, or abide by their policies and timelines.  Most of the items that we carry offer manufacturer warranties and if the manufacturer will not deal with you directly, we will assist.  At the bottom of this page you will find a list of the manufacturers that require the buyer to contact them FIRST to assist and troubleshoot. They will refer you back to us if necessary.

 

The following Manufacturers require all RMAs go directly through them:

 

AeroGrow

(800) 476-9669

 

Aura Systems

(951) 290-2872

auraacsystems (at) gmail (dot) com

Biowave Industries

(626) 330-1923

aim (at) biowaveindustries (dot) com

Botanicare

(877) 753-0404

Fax (480) 777-2015

Cutting Edge Solutions

(707) 528-0522 ext 1

Fax (707) 528-0422

DBC Company (HortiCare Meters)

(510) 326-0579

 

Durotech

(800) 239-0265

Fax (615) 874-9513

Eco-Nutrients

(707) 218-5622

 

Eye Lighting (e-Ballasts Only)

(888) 665-2677

 

EZ-Clone

(916) 626-3000

Fax (916) 626-3001

Fast-Gro (Radient Heat Products Inc.)

(508) 947-6824 ext 8704

 

Future Brite

(866) 776-8405

Fax (330) 965-9558

Future Harvest/Tri Meter/Nutri-Dip

(866) 491-0255

warranty (at) extremegrowing (dot) com

Fresca Sol/Best Coast Growers

(800) 827-1876

 

G.A.S. Technologies (Sunpulse Lamps)

(800) 667-9070

www.sunpulselamps.com

General Hydroponics

(800) 374-9376

Fax (707) 824-9377

Green Air

(503) 663-2000

Fax (503) 663-1147

Gualala—Light Movers

(877) 674-9294

repairs (at) lightrail3 (dot) com

Gorilla Grow Tents

(855) 448-4769

tyler (at) gorillagrowtent (dot) com

Grow More

(800) 338-7160

 

Hanna Instruments

(800) 426-6287

tech (at) hannainst (dot) com

Harvest Master

011-64-9-579-2057

support (at) harvest-master (dot) com

H.D. Manufacturing Co.

(800) 745-2392

fritz (at) hdhudson (dot) com

HM Digital

(310) 410-3100/(800) 383-2777

Fax (310) 410-3106

Horti-Control

(702) 968-0420

www.horticontrol.com

Hydro (Pumps & Heaters)

(916) 920-5222

 

HydroGen/Hydro Innovations

(512) 321-7575

Fax (512) 321-7577

Hydrodynamics Inc. (Dip n Grow)

(517) 887-2007

Fax (517) 887-2008

Hydro Hut

www.hydrohuts.com

hydrohuts (at) gmail.com

HydroLogic

(888) 426-5644

Fax (831) 336-9840

Ideal-Air

(877) 9-IDEAL-1

Fax (360) 405-0016

Kwikool

(800) KWIKOOL/(713) 667-9595

 

Lasko/Air King

(800) 233-0268

 

Link4 Corporation

(866) 755-5465 ext.2

support (at) link4corp (dot) com

Lumatek

(866) 369-8943

support (at) lumatekballast (dot) com

Milwaukee Instruments

(877) 283-7837

Fax (252) 443-1937

*Nova Biomatique/IGS/Plug N’ Grow

(888) 577-6274

Fax (418) 856-3387

Optimum Growth

(847) 516-4776

Fax (847) 516-1655

Oregon Scientific

(800) 853-8883

 

Root Lowell Flo-Master

(800) 253-4642

Fax (800) 968-3555

Sentinel

(707) 544-3399

support (at) grow-gps (dot) com

Solatel

(831) 462-9494

Fax (831) 475-8245

Spectrapure

(800) 685-2783

scott (at) spectrapure (dot) com

Suncourt

(563) 785-6466

 

Titan Controls

(888) 808-4826

Fax (360) 450-0012

TrimPro/Makametal

(450) 349-0811

 

Vermicrop

(800) 994-8775

Fax (916) 652-4652

Waterbury (TimeMist)

(800) 845-3495

 

Wingscapes

(888) 811-9464

 

Xtreme Gardening

(800) 784-4769

 

 

 

 

 

  • TillandRoot.com cannot process returns for the above manufacturers unless they request it (unless it is a mis-shipment or new return to stock – less the restocking fee).
  • Most vendors on this list will require the dated invoice which was emailed upon your order checkout confirmation.
  • We advise our customers to contact these vendors directly. The vendors are equipped to help troubleshoot their products. We do not take returns for products from the manufacturers listed above.